Quick answer
How do I contact Postelva?
Email [email protected] for orders, top-ups, DNS, renewals and transfers, or [email protected] to report abuse; no account is needed for either. Postelva sells domains for private email, and email replies within 12 hours, 7 days a week, including help with MX, SPF, DKIM and DMARC records. Write in English and name the domain.
Contacts
| Support | [email protected] |
|---|---|
| Abuse reports | [email protected], no account needed |
| Replies | email replies within 12 hours, 7 days a week, including help with MX, SPF, DKIM and DMARC records |
| Abuse acknowledgement | an acknowledgement with a reference number |
| Language | English |
| Operator | DomaineGoat LLC, incorporated in Panama |
Which address should I write to?
| Your question | Address | Subject line |
|---|---|---|
| An order, a top-up not yet credited, a failed registration | [email protected] | Domain name + order or transaction ID |
| MX, SPF, DKIM or DMARC records, nameservers, forwarding | [email protected] | Domain name + DNS |
| Renewal, auto-renew, transfer in or out, transfer code | [email protected] | Domain name + transfer |
| Domain protection, or a hand-back in your own name | [email protected] | Domain name + Domain protection |
| A mistake on a page of the site | [email protected] | Correction + page address |
| Phishing, malware, botnet, fraud on victims, child sexual abuse material | [email protected] | Domain name + type of abuse |
| A court or prosecutor's order, a UDRP notice | [email protected] | Legal request + domain name |
What should I include in my message?
Give the domain name first. For a payment, add the coin, the exact amount and the transaction identifier. For a DNS problem, name your email provider and paste the record you entered. For a correction, give the address of the page. Never send a seed phrase, a private key or a password: we never ask for them.
For abuse reports, follow the abuse page. Common questions are answered in the FAQ already. Replies come by email in English. If the matter is urgent, such as a domain about to expire, say so in the subject line.