Quick answer
How do I report abuse on a domain registered through Postelva?
To report a Postelva domain, email [email protected]; no account is needed. As of 12 November 2026, phishing, malware, botnets and fraud against victims lead to action within 24 hours of a well-documented report, and child sexual abuse material is handled immediately, with a report to the competent hotline or authority. Each report receives an acknowledgement with a reference number.
The abuse desk in short
| Address | [email protected] |
|---|---|
| Who can report | Anyone, without an account |
| Acknowledgement | an acknowledgement with a reference number |
| Phishing, malware, botnets | Action within 24 hours of a well-documented report |
| Fraud that takes money from victims | Action within 24 hours of a well-documented report |
| Child sexual abuse material | Handled immediately, with a report to the competent hotline or authority |
| Trademark disputes | UDRP; domain locked within 2 business days of a request from a UDRP provider |
| Copyright, defamation, political or competitor complaints | No action on the complaint alone; it takes a decision that binds us |
What should a report contain?
A report that can be acted on names the domain and the exact address (URL) involved, says what the abuse is, and gives proof. Useful proof includes a screenshot with the date and time, the full headers of a phishing email, a file hash and a scan result for malware, or the payment trail of a fraud. Add how you can be reached.
A report without evidence is still read, but the timelines below apply to a well-documented report. The more precise the report, the faster the action.
What do we act on, and how fast?
Phishing, malware, botnets and fraud that takes money from victims. Once a well-documented report arrives, we act within 24 hours of a well-documented report. Action can mean suspending the domain or removing the records that serve the abuse.
Child sexual abuse material. It is handled immediately, with a report to the competent hotline or authority.
UDRP. The domain is locked within 2 business days of a request from a UDRP provider, and the case then follows the provider's procedure.
Each report receives an acknowledgement with a reference number, so that you can follow up.
What do we not act on?
Complaints about copyright, defamation, politics or a business competitor lead to no action on the complaint alone. A decision that binds us, for example a Panamanian court order, is required. We do not judge the content of a website or the opinion of an owner.
A trademark conflict over the name itself goes through the UDRP, not through the abuse desk.
What changes with Domain protection?
With Domain protection, every complaint about the domain is read by a person before any action. That review exists only with the option. It does not slow down the rules above: phishing, malware, botnets, fraud and CSAM lead to action as stated whether or not the option is on.
What happens to the data of a reported customer?
We release the data we hold only when Panamanian law requires it (a Panamanian court or prosecutor's order), or in a UDRP case. A private request, even a well-argued one, does not change that rule. The privacy policy lists what we hold, and the acceptable use policy defines the conduct we act against.