Quick answer
What data does Postelva collect?
As of 12 November 2026, Postelva collects one verified email address per domain, an account number, your balance and your orders. It asks for no ID and no postal address. We release the data we hold only when Panamanian law requires it, and this website uses no analytics or tracking cookies.
Data we hold, and why
| Data | Why we hold it | Who can see it |
|---|---|---|
| One email address per domain | ICANN requires a verified contact for every domain | Kept private; what a registry publishes is explained below |
| Account number, optional account email | To open your account and to reach you about it | Us |
| Balance, orders, payment records (coin, amount, transaction identifier) | To credit payments, register and renew domains, and answer support | Us |
| Messages you send to support or abuse | To answer and to keep a record of the exchange | Us |
| DNS records you create | To make the domain work | Anyone who queries your public DNS |
1. Who is responsible for the data?
DomaineGoat LLC, a company incorporated in Panama, operates Postelva and decides how the data is used. Domains are registered through our ICANN-accredited registrar partner, which processes registration data to the extent ICANN and the registries require. Write to [email protected] for any question about your data.
2. What do we not collect?
We do not ask for an identity document, a selfie, an ID number or a postal address. The only contact data we collect for a domain is one email address, required and verified. You send crypto from your own wallet: we see the payment on the blockchain, which is public, and we do not see who you are from it. Support messages are the one place where you may choose to send more, and we ask you not to; we never need a seed phrase, a private key or a password.
3. What appears in WHOIS and RDAP?
What a registry publishes depends on that registry. Free WHOIS privacy is applied where the registry allows it. The .com and .net registries are thin: Verisign receives no registrant contact data, so none is published there. Other extensions publish according to their own policies, and the page on WHOIS privacy for an email domain compares them.
With Domain protection, the registrant of record is DomaineGoat LLC, and we hold only your email.
4. When do we release data?
We release the data we hold only when Panamanian law requires it (a Panamanian court or prosecutor's order), or in a UDRP case. We do not release it on a private request, on a complaint about content, or on the request of a competitor.
5. How long do we keep data?
We keep the data of an account as long as it holds a balance or a domain, and as long as we need it to answer a question or to meet a legal duty. Some registration data may have to be kept longer where ICANN or registry rules require it. When no reason remains, we delete or de-identify the data. Payment records are kept as long as an order or a refund request can still refer to them.
6. What about cookies and tracking?
There are no analytics or tracking cookies on this website, and no advertising scripts. We do not sell data and we do not build profiles for advertisers.
7. What are your choices?
You may ask us what we hold about you, ask for a correction, or ask for deletion of what we are not required to keep. Email [email protected] from the address on the account, or quote the account number, and name the domain concerned. Deleting the email of a registered domain is not possible while ICANN requires a verified contact for it.
Once you have an answer you can read the terms of service for the other rules of the service. email replies within 12 hours, 7 days a week, including help with MX, SPF, DKIM and DMARC records.
8. Changes
We may update this policy. The version on this page, with its date at the top, is the one in force. A change that matters to you, such as a new kind of data, is announced on the updates page before it applies.