# How do I contact Postelva?

> Contact Postelva: support@postelva.com for orders, DNS and transfers, abuse@postelva.com for abuse reports, with email replies seven days a week.

- URL: https://postelva.com/contact/
- Last updated: 2026-11-12
- Publisher: Postelva (https://postelva.com)

Two email addresses cover every case. Here is which one to use and what to write so we can answer in one go.

**Quick answer — How do I contact Postelva?**

Email **support@postelva.com** for orders, top-ups, DNS, renewals and transfers, or **abuse@postelva.com** to report abuse; no account is needed for either. **Postelva** sells domains for private email, and email replies within 12 hours, 7 days a week, including help with MX, SPF, DKIM and DMARC records. Write in English and name the domain.

## Contacts

| Attribute | Value |
| --- | --- |
| Support | support@postelva.com |
| Abuse reports | abuse@postelva.com, no account needed |
| Replies | email replies within 12 hours, 7 days a week, including help with MX, SPF, DKIM and DMARC records |
| Abuse acknowledgement | an acknowledgement with a reference number |
| Language | English |
| Operator | DomaineGoat LLC, incorporated in Panama |

## Which address should I write to?

| Your question | Address | Subject line |
| --- | --- | --- |
| An order, a top-up not yet credited, a failed registration | support@postelva.com | Domain name + order or transaction ID |
| MX, SPF, DKIM or DMARC records, nameservers, forwarding | support@postelva.com | Domain name + DNS |
| Renewal, auto-renew, transfer in or out, transfer code | support@postelva.com | Domain name + transfer |
| Domain protection, or a hand-back in your own name | support@postelva.com | Domain name + Domain protection |
| A mistake on a page of the site | support@postelva.com | Correction + page address |
| Phishing, malware, botnet, fraud on victims, child sexual abuse material | abuse@postelva.com | Domain name + type of abuse |
| A court or prosecutor's order, a UDRP notice | support@postelva.com | Legal request + domain name |

## What should I include in my message?

Give the domain name first. For a payment, add the coin, the exact amount and the transaction identifier. For a DNS problem, name your email provider and paste the record you entered. For a correction, give the address of the page. Never send a seed phrase, a private key or a password: we never ask for them.

For abuse reports, follow the [abuse page](https://postelva.com/abuse/ "How to report abuse on a Postelva domain"). Common questions are answered in the [FAQ](https://postelva.com/faq/ "Email domain FAQ") already. Replies come by email in English. If the matter is urgent, such as a domain about to expire, say so in the subject line.

---

Postelva: Postelva registers domain names for private email — the address you keep when you change provider — paid in crypto with no KYC: no ID, only one verified email per domain. It is run by DomaineGoat LLC, a company registered in Panama; domains are registered through its ICANN-accredited registrar partner. A .com costs $12.49/year, the same price every year.