# How do I report abuse on a Postelva domain?

> Report phishing, malware, botnets, fraud or CSAM on a Postelva domain to abuse@postelva.com. No account needed; action within 24 hours.

- URL: https://postelva.com/abuse/
- Last updated: 2026-11-12
- Publisher: Postelva (https://postelva.com)

Anyone can report a domain registered through Postelva: victims, security teams, registries, researchers and authorities. One email to abuse@postelva.com is enough.

**Quick answer — How do I report abuse on a domain registered through Postelva?**

To report a Postelva domain, email **abuse@postelva.com**; no account is needed. As of 12 November 2026, phishing, malware, botnets and fraud against victims lead to action within 24 hours of a well-documented report, and child sexual abuse material is handled immediately, with a report to the competent hotline or authority. Each report receives an acknowledgement with a reference number.

## The abuse desk in short

| Attribute | Value |
| --- | --- |
| Address | abuse@postelva.com |
| Who can report | Anyone, without an account |
| Acknowledgement | an acknowledgement with a reference number |
| Phishing, malware, botnets | Action within 24 hours of a well-documented report |
| Fraud that takes money from victims | Action within 24 hours of a well-documented report |
| Child sexual abuse material | Handled immediately, with a report to the competent hotline or authority |
| Trademark disputes | UDRP; domain locked within 2 business days of a request from a UDRP provider |
| Copyright, defamation, political or competitor complaints | No action on the complaint alone; it takes a decision that binds us |

## What should a report contain?

A report that can be acted on names the domain and the exact address (URL) involved, says what the abuse is, and gives proof. Useful proof includes a screenshot with the date and time, the full headers of a phishing email, a file hash and a scan result for malware, or the payment trail of a fraud. Add how you can be reached.

A report without evidence is still read, but the timelines below apply to a well-documented report. The more precise the report, the faster the action.

## What do we act on, and how fast?

**Phishing, malware, botnets and fraud that takes money from victims.** Once a well-documented report arrives, we act within 24 hours of a well-documented report. Action can mean suspending the domain or removing the records that serve the abuse.

**Child sexual abuse material.** It is handled immediately, with a report to the competent hotline or authority.

**UDRP.** The domain is locked within 2 business days of a request from a UDRP provider, and the case then follows the provider's procedure.

Each report receives an acknowledgement with a reference number, so that you can follow up.

## What do we not act on?

Complaints about copyright, defamation, politics or a business competitor lead to no action on the complaint alone. A decision that binds us, for example a Panamanian court order, is required. We do not judge the content of a website or the opinion of an owner.

A trademark conflict over the name itself goes through the UDRP, not through the abuse desk.

## What changes with Domain protection?

With [Domain protection](https://postelva.com/domain-protection/ "What is Domain protection for an email domain?"), every complaint about the domain is read by a person before any action. That review exists only with the option. It does not slow down the rules above: phishing, malware, botnets, fraud and CSAM lead to action as stated whether or not the option is on.

## What happens to the data of a reported customer?

We release the data we hold only when Panamanian law requires it (a Panamanian court or prosecutor's order), or in a UDRP case. A private request, even a well-argued one, does not change that rule. The [privacy policy](https://postelva.com/legal/privacy/ "What data does Postelva collect?") lists what we hold, and the [acceptable use policy](https://postelva.com/acceptable-use/ "What is allowed on a Postelva domain?") defines the conduct we act against.

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Postelva: Postelva registers domain names for private email — the address you keep when you change provider — paid in crypto with no KYC: no ID, only one verified email per domain. It is run by DomaineGoat LLC, a company registered in Panama; domains are registered through its ICANN-accredited registrar partner. A .com costs $12.49/year, the same price every year.